We apologize. This can happen due to a server issue.
Please restart your device and try the restore process with the same Google account you used to subscribe or purchase.
- If you have a "Premium service" subscription: open "Premium service" on the Settings screen and tap "Restore".
- If you previously purchased the one-time "Remove ads" option: simply open the app while signed in with the same Google account you purchased with, and ads will be hidden automatically. If "Reactivate ad removal" is shown on the Settings screen, tap it.
If it still does not work, please contact us with the details via the "Contact us" button at the top right.
We are sorry for the inconvenience, and thank you for your understanding.